Trend provides email support for all PC-cillin users.

Registered User Support

To get support for PC-cillin 2000, click the Support Wizard button in the program and all of your options will be presented to you.

PC-cillin 2000 is not just an antivirus product – it’s an antivirus service!
"There is no point in simply producing another virus scanner", declares Eva Chiang, Trend Micro’s Chief Technology Officer. "We are building a group of services to enhance our antivirus technology. Trend’s service is unique in two respects:

We deliver service to our end users, beyond our initial promise
We don't waste resources going to war with other antivirus vendors

Here an overview of the service you get when you buy PC-cillin 2000:

Virus Hospital
If you have a suspicious file - one that you think may be infected with a new virus – but you’re not in a hurry to get an answer, you can send the file to Trend’s Virus Hospital for analysis and repair. Trend has the largest dedicated team of virus analysts in the world, so you’re assured of expert attention round the clock. For security reasons, use the file quarantine system to access this service.

Macro File Auto Analysis
This unique tool automatically analyzes Microsoft Office files for potentially destructive content. You get a detailed analysis of all of the macros in the file, and whether they are destructive or not. From now on, when you click "Disable Macros" in Word or Excel you will know exactly what those macros do.

Email Auto-responder
Any text email message you send to our technical support group is instantly analyzed for descriptions of any known problems. This enables us to send you an instant response to common problems, and gives us more time to focus on complex issues – and, of course, keep updating the ‘common problems’ solution list. Whatever the situation, we aim to get an answer to you the next business day.

Breaking Virus News
When there’s a new virus danger, you need information fast. So when we uncover a new threat, we automatically email registered users right away with information on where to download emergency or unscheduled pattern updates.

Frequently Asked Questions
PC-cillin 2000 gives you a direct online link to our comprehensive FAQ database on the web.

Virus Encyclopedia
Like the FAQs, Trend’s virus encyclopedia can be accessed directly from inside the product as well as on the web. Information at your fingertips on any particular virus you’re curious about.

Virus Calendar
If you’re running Windows 98, you can keep one step ahead of the game. Use the Active Desktop to display a weekly updated calendar of virus events.