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Why
did nothing happen with I clicked on the logo for a free scan?
It takes a minute
or so for HouseCall to prepare for scanning. The amount of
time varies according to your modem speed and traffic on the
Internet.
It is also possible
that HouseCall doesn’t recognize your browser. HouseCall works better with
Explorer (3.0 or above), which supports silent installation of
the ActiveX components onto
your system.
If you
use a browser that does not support ActiveX, such as
Netscape Navigator, HouseCall will
point you to a page where you can download
HouseCall's Java support components. After downloading the
said components, follow the simple installation instructions,
then restart your browser. You must have Netscape
Navigator 3.01
or above to use HouseCall.
Why
didn't scan start after I downloaded the logo?
You don't need
the logo for scanning. It is only needed by webmasters who would like to host the free scanning
service on their web site. When installing the logo on your site, make
sure you link the image to the HouseCall site (http://housecall.antivirus.com).
HouseCall
found a virus. Now what do I do?
You may do one or
a combination of the following:
- Attempt to
clean the virus
- Delete the
infected file
- Click on the
name of the virus displayed by HouseCall to learn more
about the virus
I
read that HouseCall doesn’t offer "real-time protection".
What does that mean?
Real-time
protection means that all file activity on a computer is
scanned continuously. This ensures that any known virus
attempting to invade your system is caught even before it has
a chance to do anything.
HouseCall is an "on-demand scanner". It can
only detect viruses already on your system at the time you
performed the scan. If you open
an infected Word document attached to an e-mail or insert
an infected diskette into your computer, after scanning, HouseCall won’t
detect it.
This service
merely offers a means for a quick check-up of your system.
For real protection, a good antivirus software must be
installed on your computer. One that provides not only
on-demand scanning, but also real-time and scheduled
scanning. Other key features to look for are the easy
update of virus patterns (look for phrases like one-button
update), and the ability to scan Internet traffic.
PC-cillin
is one such software. It has won numerous awards, and is a solid choice for the individual
user. For businesses we recommend OfficeScan
Corporate Edition,
which features centralized control and reporting.
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